Agenda

See below updated agenda for Airport Evolution 2011: Europe, taking place in Munich on 24-25 May 2011 at the City Hilton Hotel

SHOW/HIDE - TUESDAY 24th MAY: CONFERENCE DAY ONE

Time	Activity
08:00	Networking breakfast and registration
09:00	Global Transport Forum welcome address and introductory remarks Logadassen Curoopen, Project Manager, Global Transport Forum
09:05	Official opening of Airport Evolution: Europe 2011 H.E Peter Ramsauer, Federal Minister of Transport, Building and Urban Development (Pending final confirmation)
09:15	Chairperson’s introducty remarks Christian Marius Wegner, Vice President Infrastructure Logistics, Siemens
	1. A CONCEPT FOR THE FUTURE OF INNOVATION: LEARNING FROM OTHER INDUSTRIES The capability to innovate and to bring innovation successfully to market will be a crucial determinant of the competitiveness of airports over the coming decade. Over the past few years, many airports tended to equate innovation to technology. However, innovation can occur in many avenues such as service models, customer satisfaction, processes and business models. Airports can no longer afford to rely on their own in-house mentality, but need to learn from other industries to add further value to their market offering. In this session, we will look at how airports can learn from other industries to create, develop new ideas and reinvent themselves.
09:25	Keynote address: Harnessing the power of innovation to drive customer satisfaction, processes and growth Thomas Weber, Head of Research and Development, Daimler Group
09:40	The automobile industry view: Looking beyond the obvious and crafting a vision for the future Prof Ulrich Weinberg, Head of School of Design Thinking, Hasso-Plattner-Institut
10:10	Case study: Innovative capacity solutions for terminal operations Christian Marius Wegner, Vice President Infrastructure Logistics, Siemens
10:30	Innovation debate: Identifying and discussing factors to sourcing, building and maintaining an innovation culture at your airport In this session, leading innovators from other industries will present their views on the concept of innovation. Airport operators and airlines will then have 10-minutes to put forward their challenges and the entire panel will discuss and present a unified vision towards creating innovative airports and rapidly stay one step ahead of the competition. Prof. Ulrich Weinberg, Head of School of Design Thinking, Hasso-Plattner-Institut Senior Representative, Munich Airport Manual Almondo, Vice President, Ferrari (Pending final confirmation)
10:55	Chairperson’s summary of the session
11:00	Morning coffee and networking
	2. MULTIPLE STAKEHOLDERS: MANAGE, MEASURE AND COMMUNICATE Stakeholders maintain a wide range of roles at an airport. However, regardless of their roles and responsibilities, all stakeholders carry a significant amount of weight in the management of an airport. In this session, we will discuss, compare and understand how to give stakeholders a competitive advantage and make your airport distinct against others.
11:40	Chairperson’s introductory remarks Alan Lamont, Vice President, Building, Bentley Systems
11:45	The challenges of managing multiple stakeholders and benchmarking to maximise efficiency Julian Jaeger, Chief Executive Officer, Malta International Airport
12:00	Case study: Building better partnerships whilst minimising constraints and cost implications Andrew McMillan, Strategy Director, BAA
12:15	Case study: Multi stakeholder management at Zurich airport Giovanni Russo, Head of Planning and Engineering Operations, Zurich Airport
12:30	Case study: Effectively involving and managing stakeholder relationships for enhanced airport operations Giulio De Metrio, Chief Operating Officer & Deputy CEO, Milan Airports SEA Group
12:35	Panel debate: What is the best formula for managing multiple stakeholders at an airport? Airport operators and airlines will have 10-minutes to present their requirements. A panel of solution providers’ will then have 10-minutes to address these requirements. The entire panel will then have 10-minutes to discuss and present their vision for managing multiple stakeholders efficiently. The audience will then have 15-minutes to discuss, challenge the panel and to present their own views. Julian Jaeger, Chief Executive Officer, Malta International Airport Giulio De Metrio, Chief Operating Officer & Deputy CEO, Milan Airports SEA Group Andrew McMillan, Strategy Director, BAA Giovanni Russo, Head of Planning and Engineering Operations, Zurich Airport
13:15	Lunch
	3. PASSENGER EXPERIENCE – MAINTAIN, IMPROVE AND TRANSFORM Congested airports with limited capacity mean that the experience of travelling through airports is not always as good as we would like it to be. Improving passenger experience depends on achieving a better understanding of passengers’ needs. In this session, we will analyse the key factors that affect airport experience in terms of the end‐to‐end journey and discuss what should be done to provide passenger focused service that allows for personal control whilst ensuring fairness.
14:15	Chairperson’s introductory remarks Alan Lamond, Chairman, British Aviation Group
14:20	Case study: How competition between London airports is improving the passenger experience Kyran Hanks, Strategy and Regulation Director, Gatwick Airport
14:35	Case study: The passenger journey: the Schiphol vision on improving the passenger process of the future Joop Krul, Airport Development Director, Schiphol Group
14:50	Case study: Coping with the change of mentality and cultures of new passengers Thomas Penner, VP Terminal and Passenger Services, Munich Airport
15:05	Case study: The passenger experience through next generation airport management Jeremy Springall, Global Head of Aviation, Logica
15:20	Case study: Can Airport Service quality measures really contribute towards anImproved passenger experience? Richard Gammon, Divisional Director- aviation, Aedas
15:35	Interactive questions and answers with session speakers Airport operators and airlines will have 5-minutes to present their requirements. A panel of solution providers’ will then have 5-minutes to address these requirements. The entire panel will then have 10-minutes to discuss and present their vision for transforming the end-to-end journey of the passenger experience. The audience will have the chance to discuss, challenge the panel and to present their own views. Kyran Hanks, Strategy and Regulation Director, Gatwick Airport Joop Krul, Airport Development Director, Schiphol Group Thomas Penner, VP Terminal and Passenger Services, Munich Airport Richard Gammon, Divisional Director- aviation, Aedas Jeremy Springall, Global Head of Aviation, Logica
16:00	Afternoon coffee and networking
	4. AIRPORT PASSENGER EXPERIENCE FOCUS GROUP This session will offer the ideal platform to engage, examine and exchange views on key industry challenges. Moderated by subject matter experts, these interactive sessions allow participants an opportunity for in-depth, honest discussion and learning in a small, informal setting.
16:30	Chairperson’s Introductory Remarks
16:35	Interactive discussion with the audience on the four key areas that can transform experience along their end-to-end journey: 1. Customer Loyalty 2. Transport Options 3. Check-in and Security 4. Retail and Entertainment
17:10	Key learnings: The facilitators who have been leading the roundtables will take a seat on the stage. One by one they will identify the key points to come out of the discussion groups for which they were responsible. This will provide a framework, which will then be summarised for the benefit of the audience and this framework will form the basis for transforming passenger experience from their end-to-end journey.
17:20	Global Transport Forum closing remarks Logadassen Curoopen, Conference Producer, Global Transport Forum
17:25	Close of Day One
17:30	Airport Evolution: Europe 2011 evening reception

SHOW/HIDE - WEDNESDAY 25th MAY: CONFERENCE DAY TWO

Time	Activity
08:00	Networking breakfast and registration
09:00	Global Transport Forum welcome address and introductory remarks Logadassen Curoopen, Project Manager, Global Transport Forum
09:15	Chairperson’s introducty remarks
	5. DIFFERENTIATED SERVICES & CHARGES With the new EU directive providing a framework for setting airport charges and reflecting on current commercial practices, all airports will have to consult with airline customers in demonstrating a greater level of transparency in airport pricing. In this session, you will understand product differentiation between airlines, the financial and legal implications and how far airlines and airport should go in pricing for these product differentiation.
09:25	Keynote address: Assessing closeness of competition between airlines: What impact does it have on European Airports? Joachim Hunold, Chief Executive Officer, Air Berlin (Pending Final confirmation)
09:40	Keynote address: The financial and legal implications of differentiated services and charges on airports Rainer Schwarz, Chief Executive Officer, Berlin Airports
09:55	Innovation debate: Identifying strategies to you keep an airport as a viable business when offering lower charges to airlines offering different facilities. In this session, leading innovators from other industries will present their views on the concept of innovation. Airport operators and airlines will then have 10-minutes to put forward their challenges and the entire panel will discuss and present their views how the new EU directive will impact their business and how they are planning to meet this challenge. Joachim Hunold, Chief Executive Officer, Air Berlin(Pending final confirmation) Rainer Schwarz, Chief Executive Officer, Berlin Airports Vincent Harrison, Director Strategy, Regulation & B2B, Dublin Airport Authority
10:40	Interactive questions and answers with session speakers
10:55	Chairperson’s summary of the session
11:00	Morning coffee and networking
	6. THE NEED FOR INDEPENDENT ECONOMIC REGULATION A good airport regulatory structure that provides better rather than just increased regulation can benefit both airports and airlines in terms of greater efficiency and low costs. In this session, you will gain an understanding why economic regulation is necessary and desirable to restrain market power and deliver continuous improvements in cost efficiency and service quality.
11:45	Chairperson’s introductory remarks Harry Bush, Former Group Director Economic Regulation, UK CAA
11:50	Regulatory insight: An update on the EU directive and what impact does it have on European airports Emmanuelle Maire, Directorate General Air Transport, EU Commission
12:10	An update on the EU directive and what impact does it have on European airports Carlos Madeira, Vice President, ANA Aeroportos de Portugal
12:30	Panel debate: Effective economic regulations of airports – what should be changed and what lessons can be learned from other regulatory systems? A panel of airport operators and airlines will have 10-minutes to present their requirements. A panel of airport regulators will then have 10-minutes to address these requirements. The entire panel will then have 10-minutes to discuss and present a regulatory framework for European regulations reform. The audience will then have 15-minutes to discuss, challenge the panel and to present their own views. Emmanuelle Maire, Directorate General Air Transport, EU Commission Carlos Madeira, Vice President, ANA Aeroportos de Portugal Allan Young, Vice President, Virgin Atlantic
13:15	Lunch
	7. VALUE CREATION AND PARTNERSHIPS Value creation in any industry is vital for survival and the aviation sector are no exception. Creative and innovation solutions to capturing value can develop from an airports ability to focus on its key infrastructure resources, whilst capitalising on its core competencies to sustain a competitive advantage. In this session, we will set the stage for visionary thinking for creating a common strategy, achieving a competitive advantage and creating value for passengers, airports and airlines.
14:30	Chairperson’s Introductory remarks
14:35	Case study:Creating value through partnership with airlines Dr. Waleed Youssef, Chief Strategy Officer, TAV Airports Holding
14:50	Case Study: Meeting international standards through public-private partnership Andrea Pal, Deputy General Manager, Pulkovo Airport
15:10	Case Study: Running efficient and effective commercial operations in true partnership with airline partners – understanding the way forward for airports Guido Vitali, Commercial Director, Aeroporti di Firenze
15:25	Case study: Facilitating airline customers’ travel to a service orientated approach by offering value to all partners Dimitris Bountolos, Deputy Airport Director, Iberia
15:35	Panel discussion: Discussing and shaping the future recognition of airports as market leaders of creative thinking – what should be done and how? Airport operators and airlines will have 10-minutes to present their requirements. A panel of solution providers’ will then have 10-minutes to address these requirements. The entire panel will then have 10-minutes to discuss and present their vision in creating value for all stakeholders. The audience will then have 15-minutes to discuss, challenge the panel and to present their own views. Dr. Waleed Youssef, Chief Strategy Officer, TAV Airports Holding Guido Vitali, Commercial Director, Aeroporti di Firenze Dimitris Miguel Bountolos, Coordination Hub and Deputy Director, Iberia Andrea Pal, Deputy General Manager, Pulkovo Airport
16:00	Afternoon coffee and networking
	8. VALUE CREATION FOCUS GROUP This session will offer the ideal platform to engage, examine and exchange views on key industry challenges. Moderated by subject matter experts, these interactive sessions allow participants an opportunity for in-depth, honest discussion and learning in a small, informal setting within the conference room.
16:30	Chairperson’s introductory remarks
16:35	Interactive discussion with audience members
	Participants will deliberate on: • The value of alliances in the airline industry – meeting the needs of passengers in new and expanding markets • Coping with the extensive scheduling of a hub • Revenue maximisation in joint ventures and airport commercialisation
17:15	Key learnings: The facilitators who have been leading the groups will take a seat on the stage. One by one they will identify the key points to come out of the tables for which they were responsible. This will provide a framework, which will then be summarised for the benefit of the audience and this framework will form the basis for creating value and crafting a vision for the future of airports and airlines.
	Official close of Airport Evolution: Europe 2011 Logadassen Curoopen, Project Manager, Global Transport Forum